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The system is very slow and customers are having issues with the app as well.
On the 18th May 2025 Centum double recorded a credit card transaction for €3.15 at 3.28.32pm
Can this be rectified so our report reflects accurately
Hi
The stripe amount on Centumx for the 5th and 6th of May is €3.00 less each day than what was recieved on stripe.
See report attached showing highlighted in red the amount on stripe that is NOT showing on centumx.
Please investigate and correct.
Many thanks
Gill
The system keeps going down in Cobh. (See attached.) Some people are also having trouble accessing the app. Could you take a look please. Thanks.
Rebecca
I have attached a screenshot to show my query.
When I run the membership report it says we only have 5 active memberships on the system which is incorrect there should be 1000k plus.
I need to be able to export a membership report that shows all active, expired and cancelled members with their contact details included
Regularly full names of participants are not appearing on attendance lists. The attachment is for a new course that we set up today and can see that some full names appear and some it is only the 1st name. All of these booked online via the app. We need to know the full name consistently of the attendee is a course – class. This was reported before and keeps happening, can it please be looked into for permanent correction, thank you
Hi, we had a customer try and sign up for a membership on Saturday. He said it came up payment failed but the money still went from his bank account. The money has been refunded from Stripe and he’s waiting for it to go back to his account. But I am unsure why his membership was rejected. I’ve attached the explanation from stripe. But I’m unsure if this was an issue with centum or his bank. Please advise. Thanks. Rebecca
Hi , an email was sent telling us that we can now transfer a person to another course without marking it as a cancellation.
Can you please explain how to do this. I have checked all areas on Centum and cannot see where we can do this, Thanks in advance, Jackie
2. Transfer to Another Course:
Participants can be transferred to another course of equal or greater value without marking it as a cancellation.
Price Adjustments:
Equal Price: No additional steps required.
Lower Price: A credit note will be issued for the difference.
Higher Price: The balance can be paid using a card or cash.
Hi there just wondering do you have any update on this
Hi
Please see attached repot from Stripe for the 12th December 2024.
The items highlighted in green have been processed through Centumx and Stripe.
The items highlighted in red have been paid out via Stripe but are not on Centumx for the 12th December 2024.
Can you please investigate and revert back as this is urgent due to Financial year end.
Thank you
Gillian
Hi, when we try to put anything through the system it Isn’t going through. With card it says resume payment, but that doesn’t work, and now the cash option isn’t working either as the item stays in the basket. But when we check the retail report it shows like it’s gone through based on the quantity sold eg iced tea, quantity 14, when we had two sales. But that isn’t reflected in the total in the report.
Follow these steps to fix the bug:
Method 1:
1. Long press on the Coral Leisure app.
2. Select “App Info.”
3. Click on “Force Stop.”
4. Go to “Storage Usage” and click on “Clear Cache” and “Clear Data.”
5. Recheck the app.
Method 2:
1. Uninstall the app.
2. Restart your phone.
3. Reinstall the app.
If the issue persists, please contact support and provide the device version.
If your retail item has more than one product with the same barcode then you have to add the product manually otherwise if one product is present then it will be automatically added to your cart.
Is there a way that missed pay weekly payments for membership can be processed with the customer at the POS when the customer is at reception
Not all of our members can put the app on their phone as they are Spanish students and at present, the only way to capture a missed payment is by selecting renew cancellation in their profile which will send a payment request to the customer app, which they cannot access
This is an issue we are experiencing daily and missing out on income as they cannot reactivate their membership with making the payment