Failed Wicklow Payments

Is there a way that missed pay weekly payments for membership can be processed with the customer at the POS when the customer is at reception

Not all of our members can put the app on their phone as they are Spanish students and at present, the only way to capture a missed payment is by selecting renew cancellation in their profile which will send a payment request to the customer app, which they cannot access

This is an issue we are experiencing daily and missing out on income as they cannot reactivate their membership with making the payment