centumX

Did You Know?

Have a Question?

Updated on January 27, 2025

Rebecca Cobh

Participant

January 27, 2025 at 12:35 pm

Online Membership failed

Hi, we had a customer try and sign up for a membership on Saturday. He said it came up payment failed but the money still went from his bank account. The money has been refunded from Stripe and he’s waiting for it to go back to his account. But I am unsure why his membership was rejected. I’ve attached the explanation from stripe. But I’m unsure if this was an issue with centum or his bank. Please advise. Thanks. Rebecca